The following list represents possible anomalies you may encounter and subsequent trouble-shooting procedures. Please refer to this checklist prior to contacting a service representative.
Trouble/Condition |
Cause |
Remedy |
|
No picture or sound |
1. Power cord disconnected.
2. Power not switched on.
3. Improperly connected signal cable.
4. Monitor in power save mode when connected to computer. |
1. Connect power cord.
2. Turn the power switch on.
3. Securely connect the signal cable properly.
4. Press any key on computer if connected. |
Distorted picture |
Electrical interference from electrical appliances or fluorescent lights. |
Move TV to another location and electrical outlet. Shut off appliances causing electrical interference. |
Color is abnormal |
Improperly connected signal cable. |
Securely connect signal cable properly. |
Picture runs;
Picture has abnormal patterns |
1. Improperly connected signal cable.
2. Input signal frequency is being the normal operating range of the monitor. |
1. Securely connect signal cable properly.
2. Readjust your input signal to within the normal frequency range of your TV. Compare the video input sources specifications with your TV specifications. |
Picture is too dark |
Brightness and contrast settings set at minimum. |
Adjust brightness and contrast. |
Picture is too large or small |
1. Horizontal size control needs adjustment.
2. Vertical size control needs adjustment.
3. Improperly set Aspect Ratio in the On Screen Menu. |
1. Use the horizontal size control function setting to adjust the image to desired size.
2. Use the vertical size control function setting to adjust the image to desired size.
3. Select the proper Aspect Ratio in the On Screen Menu to the screen option you want. |
Picture is distorted |
Improperly set Aspect Ratio in the On Screen Menu. |
Select the proper Aspect Ratio in the On Screen Menu to the screen option you want. |
Remote control is not functioning |
1. Weak or dead batteries.
2. Outside interference. |
1. Replace batteries.
2. Turn off the TV and disconnect the AC power cord from the electrical outlet. Wait 10 seconds and reconnect the AC power cord. Turn on the television again. |
With sound, no picture |
1. Antenna direction changed.
2. Antenna not properly connected.
3. Improperly connected signal cable. |
1. Verify the direction of antenna.
2. Verify whether the cable was connected in properly.
3. Securely connect signal cable properly. |
With picture, no sound |
1. Antenna has trouble.
2. Volume adjusted to minimum.
3. Volume muted.
4. No audio cable connected.
5. No pronounced signal.
6. Improperly connected signal cable.
7. TV did not come with speakers. |
1. Verify the direction of antenna.
2. Adjust the volume in properly.
3. Remove mute volume.
4. Properly connect in the audio cable.
5. Try other channels.
6. Securely connect signal cable properly.
7. If the TV did not come with speakers, you will need separate headphones or speakers to hear sound. |
No picture, just blue background |
1. Antenna not properly connected.
2. No pronounced signal. |
1. Verify the direction of antenna.
2. Try other channels. |
Picture repeats or scrolls |
The location of antenna is not appropriate. |
The reflex wave is possibly created by obstructions such as mountains, buildings and trees, causing picture repeat. Try to change the direction and height of antenna. |
Line appears across the screen |
1. Possibly affected by other station.
2. Electrical interference from electrical appliances or fluorescent lights. |
1. Try changing the direction and height of antenna.
2. Move TV to another location and electrical outlet. Shut off appliances causing electrical interference. |
Picture with snow and noise |
1. Antenna has trouble.
2. Antenna not properly connected.
3. Direction of antenna has changed. |
1. Verify the direction of antenna.
2. Verify whether the cable was connected in properly.
3. Verify the direction of antenna. |
Screen has pixels that
are always
bright, dark, or colored |
Your TV is manufactured with high level of precision technology. It is possible that some pixels may not display correctly. Pixel defects within industry specifications are inherent to this type of product and are not considered a defective product. |
See your Warranty for details. |
Visible noise on the screen |
When your TV's digital capabilities exceed a digital source signal, the source signal is up-converted to match your displays capabilities. |
Up-converting can possibly create noise on the screen. This is not a defect. |
Screen brightness has diminished |
Your TV will normally experience degradation of brightness over the life of the TV. |
Normal brightness degradation is not covered by your Warranty. |
